When you activate your Plegium device (Plegium Smart Defense Spray, Plegium Smart Mini Defense Spray, or Plegium Smart Emergency Button), your emergency contacts will receive an automatic phone call featuring a message stating your name and the activation of your safety device.

Simultaneously, they will receive a text message containing a Google Maps link, displaying your location at the time of activation. This ensures quick and easy identification of your whereabouts in case of an emergency.

For Plegium Premium subscribers, emergency contacts will receive a similar phone call. However, the text message will differ: instead of a Google Maps link, they will receive a link to a tracking page opening in a web browser, allowing them to monitor your live location for up to 3 hours or until you deactivate it.

As a Premium subscriber, the emergency alerts will also be forwarded to a call center, which will promptly inform first responders about your situation.

No, your emergency contacts do not need to download the app to receive emergency alerts.

You simply need to add their cell phone numbers as emergency contacts within the app. When you trigger your device, your emergency contacts will receive phone calls and text messages from a Swedish phone number.

We recommend that you ask your emergency contacts to add the Plegium phone number to their contact list for easy identification. Phone calls will come from +46 8 446 820 20.

To trigger your Plegium Smart Emergency Button, simply press and hold both buttons on the side for 2 seconds. This will activate the alarm and send emergency alerts to your pre-set emergency contacts via phone call and text message, including your current location.

The device must be connected to your phone via Bluetooth for the alarm to be activated.

Setting up your Plegium Smart Emergency Button with your phone is a quick and easy process. Here's how to do it:

1. Download the Plegium app from the App Store or Google Play. Create an account and follow the setup instructions in the app. Make sure to grant the app permission to use Bluetooth and location services.
   
     
   
   
2. Connect your emergency button to the app by tapping "Add device" on the home screen, then entering the four-digit code found on the back of the product. You can also add your device by going to Settings > Nearby Plegium Devices and finding your device in the list.
   
   
3. Add emergency contacts by clicking "Add contact" in the app and selecting up to 5 contacts from your phone's contact list.

Keep in mind that for the emergency alerts to function, the Plegium app must be open or running in the background, otherwise it will not be able to receive the signal from the button when it's activated.

Plegium Premium includes a 24/7 professional monitoring service that is activated when you trigger your device. When you activate your device, the Plegium app immediately connects to a call center, which then notifies first responders about your situation and location.

This service is included in your Plegium Premium subscription and there is no additional cost for this feature. First responders will then take immediate action to ensure your safety.

The Plegium Premium subscription includes all the features of the base subscription, as well as the following: 

• 24/7 professional monitoring service that notifies first responders of your location in an emergency.
• Real-time GPS tracking, allowing emergency contacts to track your location until you are safe.
• An in-app panic button, allowing you to send out alarms directly within the app without needing the device.
• A live updated alarm log, giving your emergency contacts access to real-time updates of your alarms.
• The ability to add up to 7 emergency contacts.
• A test mode, allowing you to test alarms without worrying your emergency contacts.