Smart Emergency Button

Yes. Plegium Plus costs 49 SEK/month and Plegium Premium costs 99 SEK/month. Both subscriptions include a free 7-day trial.

The sprays’ physical functions (spray, siren and strobe light) work even without a subscription, but all digital features (i.e., emergency alerts to your emergency contacts, monitoring desk, etc.) require a subscription.

The Plegium Plus subscription includes:

• Emergency alerts via phone calls to your emergency contacts.
• Emergency alerts via SMS to your emergency contacts. The SMS includes a link to a tracking page where your emergency contacts can see your location and follow your movement live on a map.
• The tracking page also includes a live audio stream. The audio is also recorded and saved, and can later be used in an investigation or as evidence.
• You can add up to 7 emergency contacts in the Plegium app.
• A virtual alarm button in the Plegium app that, when pressed, sends out the emergency alerts. This allows you to send alerts without activating your spray or emergency button (in some situations you may want to alert discreetly).
• A live-updated alarm log showing which of your emergency contacts have received the alert.

With Plegium Premium, you get all features included in Plegium Plus, plus a connection to a 24/7 monitoring desk - so you can get help at any time, even if your emergency contacts miss the alerts.

The monitoring desk will try to call you back to verify whether the alarm is real. If they can’t reach you or otherwise confirm you’re safe, they will follow their procedures to dispatch help (police and/or security personnel).

When you activate your smart defense spray or alarm button, your emergency alerts are also sent directly to a monitoring desk, which in turn contacts the police about your situation and location.

This service is included in your Plegium Premium subscription at no extra cost.

Plegium Plus costs 49 SEK/month, and you can try the service free for one week. You can cancel at any time. You can also choose an annual subscription for 499 SEK/year.

Plegium Premium costs 99 SEK/month, and you can try the service free for one week. You can cancel at any time. You can also choose an annual subscription for 999 SEK/year.

Plegium Plus and Plegium Premium can be purchased directly in the Plegium app. You can choose a monthly or annual subscription.

Both Plus and Premium are available with a free 1‑week trial, and you can cancel at any time. The subscription renews automatically unless it’s canceled at least 24 hours before the end of the current period.

You can cancel your Plegium Plus or Premium subscription at any time in the Plegium app. Go to Settings > Profile & account and tap “Manage subscription”.

You can also cancel via your phone settings.

For iOS: Settings > [Your name] > iTunes & App Store > tap your Apple ID > View Apple ID > Subscriptions > Plegium Plus/Plegium Premium > Cancel Subscription.

For Android: Google Play Store > tap the menu icon > Subscriptions > Plegium Plus/Plegium Premium > Cancel.

Please note that the cancellation process may vary depending on your platform (iOS, Android, or other). If you have trouble canceling, contact Plegium customer support for help.

Setting up your Plegium Smart Emergency Button with your phone is a quick and easy process. Here's how to do it:

1. Download the Plegium app from the App Store or Google Play. Create an account and follow the setup instructions in the app. Make sure to grant the app permission to use Bluetooth and location services.
   
     
   
   
2. Connect your emergency button to the app by tapping "Add device" on the home screen, then entering the four-digit code found on the back of the product. You can also add your device by going to Settings > Nearby Plegium Devices and finding your device in the list.
   
   
3. Add emergency contacts by clicking "Add contact" in the app and selecting up to 7 contacts from your phone's contact list.

Keep in mind that for the emergency alerts to function, the Plegium app must be open or running in the background, otherwise it will not be able to receive the signal from the button when it's activated.

Yes, the Plegium app is compatible with both Android and iOS devices. You can download the app for free on the App Store or Google Play.

The battery life of the Plegium Smart Emergency Button is about two years. Storing the device in cold environments can reduce battery life.

You can see the device’s connection status in the Plegium app. If the device won’t connect to the app, the battery is most likely empty.

If you make a test alarm and the green LED on the device does not blink, the battery is most likely empty.

You can replace the battery by opening the back of the device with a small screwdriver. The device uses a CR2032 battery, which is widely available and inexpensive.

You can add up to 7 emergency contacts.

If you have a Premium subscription, the emergency alert is also sent to a monitoring desk in addition to your emergency contacts.

No. Your emergency contacts do not need to download the app to receive alerts from you. Alerts are sent automatically as phone calls and SMS directly to their phones.

You only need to add your emergency contacts’ mobile phone numbers in the Plegium app. When you activate your spray or alarm button, your emergency contacts will receive phone calls and SMS from a Swedish phone number.

We recommend asking your emergency contacts to save Plegium’s phone number in their contacts so they know who is calling if you trigger an alert. Calls come from +46 8 446 820 20, and we suggest naming the contact “PLEGIUM - ALERT”.

When you activate your connected Plegium device (Plegium Smart Defense Spray, Plegium Smart Mini Defense Spray, or the Plegium Smart Emergency Button), your emergency contacts immediately receive a phone call with an automated voice message saying you have triggered an alarm and are in danger.

At the same time, they also receive an SMS with a link to a tracking page (opened in a browser) where they can follow your location live and listen to audio from the person in distress’s phone. The audio stream is saved and can later be used for investigation and evidence purposes.

With Premium, the emergency alerts are also sent to a monitoring desk.

Phone calls come from +46 8 446 820 20, and SMS will show “Plegium” as the sender.

We recommend asking your emergency contacts to save Plegium’s phone number in their contacts so they know who is calling if you trigger an alert. Calls come from +46 8 446 820 20, and we suggest naming the contact “PLEGIUM - ALERT”.

To trigger the alarm, press and hold both side buttons for 2 seconds. A green light on the button will blink to indicate the alarm has been activated.

Once activated, your emergency contacts immediately receive a phone call with an automated voice message saying you have triggered an alarm and are in danger.

At the same time, they also receive an SMS with a link to a tracking page (opened in a browser) where they can follow your location live and listen to audio from your phone. The audio stream is saved and can later be used for investigation and evidence purposes.

The alarm button must be connected to your phone via Bluetooth for the alarm to be triggered.

Yes and no—the Plegium app must be open to maintain the Bluetooth connection to your device and therefore be able to send emergency alerts when you activate it, but the app can run in the background and your phone can be locked. If the app is completely closed, it won’t be able to receive the activation signal from your spray or alarm button.

On iOS, the Plegium app needs permission to run in the background. Enable this by going to Settings → Apps → Plegium → Background App Refresh → On.

On Android, change the following setting: Settings → Apps → Plegium → Battery → set to “No restrictions” / “Unrestricted”.

The spray/alarm button reconnects automatically when the app is opened again, as long as it’s within Bluetooth range of your phone. You can check the connection status in the app at any time.

Yes. For the emergency alerts to be sent, your Plegium device must maintain a Bluetooth connection to your phone (which requires it to be within about 2–3 meters), and the Plegium app must be open. If you fully close the app, the device will disconnect and the app won’t detect when you activate the device—meaning no emergency alerts will be sent. The device reconnects automatically when you open the app again or move it back within Bluetooth range. You can always check the connection status in the Plegium app.

Note that the app only controls the emergency alert features. If your spray is not connected to your phone and therefore cannot send emergency alerts, the spray’s other functions—such as the menthol spray, LED light, and siren—are not affected and will still work as normal.